To Our Valued Customers:
Our hearts and prayers go out to the people who have been impacted by this unprecedented and evolving event, and we appreciate the healthcare workers, local communities, and government agencies on the front line working to contain this coronavirus.
Our priority is the health and well-being of our team members, their families, and all of our customers, vendors and partners. We are vigilantly monitoring the COVID-19 situation around the clock and following the guidance from federal, state and local authorities to help us navigate this as a team.
We wanted to advise all of you, our customers, what we have done so far and what we will continue to do moving forward.
What’s happening with our teams? As of March 16, 2020 all Laufer offices are open and will continue to be unless local authorities deem operations as a risk to public safety. All our systems and processes are designed to work from remote access and all communication with customers, partners, and vendors will continue as before, whether our team member is working from home or the office. Our customers will still be able to process transactions, reach your trusted customer service team member, and get the same level of trusted support you have always received from our Laufer team. We are committed to making sure your freight continues to move as before and the disruption to your supply chain is minimal.
Visitor restrictions: In order to protect the safety and well-being of all our team members, we are limiting visitors to our offices to those that are absolutely necessary. All vendor solicitations and visits are not permitted until further notice.
Travel restrictions: We had already put in place travel restrictions on our team members and will continue to follow CDC guidance as it relates to both domestic and international travel limitations. We are encouraging our sales and support personnel to replace in-person visits with video conferencing through Zoom and this has worked well so far.
Social distancing and the office: We expect that many of our team members will be working from home until conditions change. However, that arrangement may not always be possible so we are looking at split shifts of team members and following a schedule that keeps our team safe in the office and continues to provide an incredible customer experience for our customers.
What’s next? We will continue to monitor the situation and make adjustments along the way if and when necessary.
Disruption in freight? We certainly expect disruptions as the situation evolves and will continue to keep all of our customers informed of what we are seeing and experiencing across the logistics landscape, including ports, carriers, truckers, inland ramps and other stakeholders in the supply chain.
We truly appreciate all your support as we navigate this event together. Should you need any additional information or guidance, please feel free to contact your Laufer sales or team member.